T/CSCA 120024-2019 Active Group standards

T/CSCA 120024-2019 "The evaluation and certification of Shanghai brands is based on the international cruise port tourist service specifications."

Publish Date: 2019-08-22 Implement Date: 2019-08-26 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: T/CSCA 120024-2019

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: Integrated

ICS Name: Waterway transportation

Publish Date: 2019-08-22

Implement Date: 2019-08-26

Scope

Main Technical Content: 4.1 General Provisions 4.1.1 Port operators shall obtain an operating license issued by the local port administrative department before they can commence operations. 4.1.2 Port operators shall communicate and cooperate closely with cruise ships, travel agencies, and port inspection units to ensure that all activities are implemented according to the planned schedule and provide tourists with quality services. 4.1.3 After tourists arrive, port operators shall provide warm and friendly reception and proactively and courteously offer various services. 4.1.4 International cruise ports should have the capacity to simultaneously dock one 150,000-ton and one 225,000-ton cruise ships, with a designed annual tourist reception capacity of no less than 2 million. 4.1.5 Port operators shall commit to achieving the following service goals (including but not limited to): a) Tourist satisfaction rate: ≥90%; b) Passage efficiency: The average time for tourists to exit the country shall be ≤50 minutes, and the time for tourists passing through security checkpoints shall be ≤5 seconds; c) Luggage unloading rate: Unload 80% of inbound tourists' luggage 30 minutes before they disembark; d) Fault response capability: Repair equipment faults within ≤8 minutes, and complete initial emergency repairs for 95% of property faults within 80 minutes. 4.2 Guidance and Inquiry Services The inquiry services provided by port operators shall meet the following requirements: a) Set up reasonable and visible inquiry counters that seamlessly connect with tourist routes; b) Provide tourists with tourism-related service information, and at least one staff member shall be on duty during the boarding and disembarking of cruise ships to assist tourists with various issues; c) Service personnel shall stand when providing inquiries, dress appropriately, be proactive and courteous, use civilized language, and answer patiently; d)