T/CQPRA 0130-2026 Active Group standards

T/CQPRA 0130-2026 Technical specification for graded handling and closed-loop management of doctor patient complaints

Publish Date: 2026-03-31 Implement Date: 2026-03-31 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

Price: $ 20.00

Out of stock

Basic Information

Standard Code: T/CQPRA 0130-2026

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: Urban transportation facilities

ICS Name: Other services

Publish Date: 2026-03-31

Implement Date: 2026-03-31

Scope

This document applies to the management of medical complaints generated in outpatient, inpatient, emergency, medical technology, nursing, and related management services activities in all types of medical institutions at all levels. It can serve as a technical basis for medical institutions to regulate doctor-patient relations, prevent and resolve the risk of medical disputes, and improve the quality of medical services and patient satisfaction. It can also be used as a reference by relevant management departments and industry organizations. This document stipulates the overall requirements for closed-loop management of doctor-patient complaint grading and handling, including complaint acceptance and registration, grading determination, grading handling, communication and feedback, rectification and implementation, effect evaluation, case closure and filing, as well as supervision and continuous improvement. It clarifies the division of responsibilities, time limits, and work norms for each link.