T/ZCL 021-2024 Active Group standards

T/ZCL 021-2024 Guidelines for Good Service Practices in Charitable Organizations

Publish Date: 2024-06-19 Implement Date: 2024-06-19 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: T/ZCL 021-2024

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: The relationship between supply and use

ICS Name: Integrated services

Publish Date: 2024-06-19

Implement Date: 2024-06-19

Scope

Scope: This document sets out the basic principles of good service behavior, organizational requirements, elemental safeguards, service areas, project services, and strengthening measures for charitable organizations. This document is applicable to all types of charitable organizations, including foundations, social groups, and social service agencies. Main technical content: Preface 1 Scope 2 Normative reference documents 3 Terms and definitions 4 Basic principles 4.1 Principle of integrity 4.2 Principle of fairness 4.3 Principle of responsibility 4.4 Principle of compliance 5 Organizational requirements 6 Service areas 7 Elemental safeguards 7.1 Institutional safeguards 7.2 Personnel safeguards 7.3 Asset safeguards 8 Service behavior 8.1 Service behavior towards beneficiaries 8.2 Service behavior towards donors 8.3 Service behavior towards other entities 9 Strengthening measures 9.1 Supervision subjects 9.2 Risk management References