T/CPMI 020-2024 Property Services and Meeting Service Standards

Scope

Scope: This document specifies the basic requirements, service requirements, and service evaluation and improvement requirements for conference services in property management. This document is applicable to all types of conference services in property management. Main technical contents: 1. Scope 2. Normative reference documents 3. Terms and definitions 4. Basic requirements 4.1 System construction 4.2 Personnel management 4.3 Equipment management 4.4 Hygiene requirements 4.5 Safety and emergency response 4.6 Confidentiality management 5. Service requirements 5.1 Requirement confirmation 5.2 Pre-meeting preparation 5.3 Service during the meeting 5.4 Post-meeting cleanup 5.5 Extended conference services 6. Service evaluation and improvement 6.1 Service evaluation 6.2 Complaint handling 6.3 Service improvement Appendix A (informative) Etiquette requirements for conference services Appendix B (informative) Conference service requirement confirmation form Appendix C (informative) Seating arrangement for conferences Appendix D (informative) Requirements for venue layout Appendix E (informative) Tea and water refill services Appendix F (informative) Extended conference services

Development Information

Related Standards