GB/T 16784.1-1997
Replaced
T/BZJK 09-2023
Active
Group standards
T/BZJK 09-2023 Procedures for handling complaints about elderly care institutions
T/BZJK 09-2023 Procedures for handling complaints about elderly care institutions
Price:
$ 20.00
Basic Information
Standard Code:
T/BZJK 09-2023
Standard Type:
Group standards
Standard Status:
Active
is_force_gb:
no
CCS Name:
-
ICS Name:
Integrated services
Publish Date:
2023-11-28
Implement Date:
2023-11-28
Scope
Scope: This document stipulates the scope of acceptance, processing procedures and requirements for complaints in elderly care institutions, emergency response to major complaints, and feedback and improvement. This document applies to elderly care institutions in handling complaints; Main technical content: 4 Basic requirements 5 Scope of acceptance 6 Process and requirements for complaint handling 6.1 Acceptance 6.2 Processing 6.3 Follow-up visits 7 Emergency response to major complaints 8 Feedback and improvement
Development Information
Related Standards
GB/T 16784.2-1998
Abolished
GB/T 16784.2-1998 After-sale service of industrial products—Part 2:Maintain
GB/T 17372-1998
Abolished
GB/T 17372-1998 Classification of grade of service trades—General rules
WB/T 1016-2002
Active
WB/T 1016-2002 Accept standard for wood flooring surface after installation
GB/T 19680-2005
Replaced
GB/T 19680-2005 Classification and evaluation indicators for logistics enterprises
GB/T 19682-2005
Active