GB/T 16766-1997
Replaced
T/WCIA 001.3-2021
Active
Group standards
T/WCIA 001.3-2021 High-altitude cleaning management specifications Part 3: Service quality requirements
T/WCIA 001.3-2021 High-altitude cleaning management specifications Part 3: Service quality requirements
Price:
$ 20.00
Basic Information
Standard Code:
T/WCIA 001.3-2021
Standard Type:
Group standards
Standard Status:
Active
is_force_gb:
no
CCS Name:
Economic and cultural
ICS Name:
Consumer services
Publish Date:
2021-07-30
Implement Date:
2021-08-10
Scope
Scope: This document specifies the basic requirements for quality management of high-altitude cleaning services, as well as the requirements for quality results in terms of service processes, outcomes, and customer satisfaction. This document is applicable to quality self-inspection and service acceptance quality assessments conducted by high-altitude cleaning service organizations, and third-party agencies may refer to it for evaluating the quality of high-altitude cleaning services. Main technical content: 1. Scope 2. Normative reference documents 3. Terms and definitions 4. Basic requirements 5. Quality requirements 5.1 Process requirements 5.2 Outcome requirements 5.3 Satisfaction requirements 6. Implementation and improvement Appendix A (normative) Service process quality evaluation Appendix B (normative) Service outcome quality evaluation Appendix C (normative) Customer satisfaction requirements evaluation
Development Information
Related Standards
GB 5296.1-1997
Replaced
GB 5296.1-1997 Instructions for use of products of consumer interest—General principles
GB/T 18760-2002
Replaced
GB/T 18760-2002 Methods and requirements of after-sale services of consumer goods
GB/T 5296.6-2004
Replaced
GB/T 5296.6-2004 Instructions for use of products of consumer interest—Part 6:furniture
SB/T 10400-2006
Active
SB/T 10400-2006 Supermarket shopping environment
GB/T 5296.5-2006
Replaced