T/JSAS 034-2022 Service Standards for Business Travel Rental Service Agencies
T/JSAS 034-2022
Basic Information
Scope
Scope: This document stipulates the basic requirements, service personnel, internal management, service procedures, service evaluation and improvement, file management, and evaluation and assessment for public service travel rental service agencies. This document applies to all levels of government agencies, public institutions, state-owned enterprises, trade unions, Communist Youth League, Women's Federation, and other public organizations related to public service travel rental services. Main technical content: c) Vehicles with names that do not match the registered business name of the rental agency; d) Vehicles with safety hazards; e) Vehicles that have not undergone second-level maintenance and vehicle technical grade evaluation on schedule. 4.3 Public service travel rental service agencies shall follow the principles of protection, frugality, efficiency, and safety, provide convenient, safe, and high-quality car rental services, encourage the use of energy-saving and environmentally friendly vehicles, and accept supervision and inspections by industry management departments. 5 Internal Management 5.1 The vehicles provided shall comply with the relevant regulations on the management of official vehicles for government agencies and shall obtain motor vehicle license plates and driving licenses issued by the public security department. 5.2 A vehicle maintenance and repair system shall be established, with regular maintenance and safety inspections of vehicles meeting the requirements of GB 38900. 5.3 For different emergency situations, such as vehicle breakdowns during use, simple and feasible emergency response plans shall be formulated, and the handling authority and relevant personnel arrangements in emergency situations shall be determined. 5.4 The relevant information of the lessee shall be kept strictly confidential. 5.5 Service personnel shall understand basic knowledge of motor vehicle maintenance and repair and receive training in motor vehicle p