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GB/T 19039-2009 Active
GB/T 19039-2009 General rules of customer satisfaction measurement
Abstract
This standard specifies the basic principles for conducting customer satisfaction evaluations, the evaluation process, and the application of the evaluation results. This standard is applicable to organizations conducting external customer satisfaction evaluations.
General Product Information
| Document Type | National standards |
|---|---|
| Standard Status | Active |
| Standard Code | GB/T 19039-2009 |
| CCS | Standardized management and general provisions |
| ICS | Quality management and quality assurance |
| Implement Date | 2009-12-01 |
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$ 42
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$ 42
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$ 42