GB/T 19039-2009 Active National standards

GB/T 19039-2009 General rules of customer satisfaction measurement

Publish Date: 2009-09-30 Implement Date: 2009-12-01 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

Basic Information

Standard Code: GB/T 19039-2009

Standard Type: National standards

Standard Status: Active

is_force_gb: no

CCS Name: Standardized management and general provisions

ICS Name: Quality management and quality assurance

Publish Date: 2009-09-30

Implement Date: 2009-12-01

Pages: 5 pages

Scope

This standard specifies the basic principles for conducting customer satisfaction evaluations, the evaluation process, and the application of the evaluation results. This standard is applicable to organizations conducting external customer satisfaction evaluations.

Development Information

Word Count: 6 Thousand words Pages: 5 pages

Referenced Standards

GB/T 19000-2008 Quality management systems—Fundamentals and vocabulary

Related Standards

GB/T 13339-1991 Abolished

GB/T 13339-1991 Guide to management of quality related costs

Publish Date: 1991-12-29

GB/T 13340-1991 Abolished

GB/T 13340-1991 Methods for determination and calculation of quality grading rate of products

Publish Date: 1991-12-29

GB/T 13341-1991 Abolished

GB/T 13341-1991 Methods for determination and accounting of quality failure rate

Publish Date: 1991-12-29

GB/T 19004.3-1994 Abolished

GB/T 19004.3-1994 Quality management and quality system elements—Part 3:Guidelines for processed materials

Publish Date: 1994-10-22

GB/T 19004.2-1994 Abolished

GB/T 19004.2-1994 Quality management and quality system element—Part 2:Guidelines for services

Publish Date: 1994-11-29

GB/T 19000.4-1995 Abolished

GB/T 19000.4-1995 Quality management and quality assurance standards—Part 4:Cuide to dependability programme management

Publish Date: 1995-11-14