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GB/T 19010-2021 Active
GB/T 19010-2021 Quality management—Customer satisfaction—Guidelines for codes of conduct for organizations
Abstract
This document provides guidance for planning, designing, developing, implementing, maintaining, and improving customer satisfaction behavioral norms. This document applies to norms related to products and services, which include the commitments made by organizations to their customers regarding their behavior. The purpose of these commitments and related regulations is to enhance customer satisfaction. Appendix A provides simple examples of the content of different organizational norms.
General Product Information
| Document Type | National standards |
|---|---|
| Standard Status | Active |
| Standard Code | GB/T 19010-2021 |
| CCS | Standardized management and general provisions |
| ICS | Quality management and quality assurance |
| Implement Date | 2021-12-01 |
Price
$ 84
Subtotal
$ 84
Tax
$ 0.00
Order Total (incl. tax)
$ 84