GB/T 13339-1991
Abolished
GB/T 19010-2021
Active
National standards
GB/T 19010-2021 Quality management—Customer satisfaction—Guidelines for codes of conduct for organizations
GB/T 19010-2021 Quality management—Customer satisfaction—Guidelines for codes of conduct for organizations
Price:
$ 84
Basic Information
Standard Code:
GB/T 19010-2021
Standard Type:
National standards
Standard Status:
Active
is_force_gb:
no
CCS Name:
Standardized management and general provisions
ICS Name:
Quality management and quality assurance
Publish Date:
2021-08-20
Implement Date:
2021-12-01
Pages:
23 pages
Scope
This document provides guidance for planning, designing, developing, implementing, maintaining, and improving customer satisfaction behavioral norms. This document applies to norms related to products and services, which include the commitments made by organizations to their customers regarding their behavior. The purpose of these commitments and related regulations is to enhance customer satisfaction. Appendix A provides simple examples of the content of different organizational norms.
Development Information
Replace the following standards
Referenced Standards
Adopt standards
ISO 10001:2018
Related Standards
GB/T 13340-1991
Abolished
GB/T 13340-1991 Methods for determination and calculation of quality grading rate of products
GB/T 13341-1991
Abolished
GB/T 13341-1991 Methods for determination and accounting of quality failure rate
GB/T 19004.3-1994
Abolished
GB/T 19004.3-1994 Quality management and quality system elements—Part 3:Guidelines for processed materials
GB/T 19004.2-1994
Abolished
GB/T 19004.2-1994 Quality management and quality system element—Part 2:Guidelines for services
GB/T 19000.4-1995
Abolished