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GB/T 19014-2019 Active
GB/T 19014-2019 Quality management—Customer satisfaction—Guidelines for monitoring and measuring
Abstract
This standard provides guidance for identifying and implementing customer satisfaction monitoring and measurement processes. This standard is applicable to organizations of all types, sizes, and those providing different products and services. This standard primarily focuses on the organization's external customers. Note: In this standard, the terms "product" and "service" refer to products and services that an organization intends to provide to customers or that customers require.
General Product Information
| Document Type | National standards |
|---|---|
| Standard Status | Active |
| Standard Code | GB/T 19014-2019 |
| CCS | Standardized management and general provisions |
| ICS | Quality management and quality assurance |
| Implement Date | 2020-07-01 |
Price
$ 68.00
Subtotal
$ 68.00
Tax
$ 0.00
Order Total (incl. tax)
$ 68.00