GB/T 13339-1991
Abolished
GB/T 19014-2019
Active
National standards
GB/T 19014-2019 Quality management—Customer satisfaction—Guidelines for monitoring and measuring
GB/T 19014-2019 Quality management—Customer satisfaction—Guidelines for monitoring and measuring
Basic Information
Standard Code:
GB/T 19014-2019
Standard Type:
National standards
Standard Status:
Active
is_force_gb:
no
CCS Name:
Standardized management and general provisions
ICS Name:
Quality management and quality assurance
Publish Date:
2019-12-31
Implement Date:
2020-07-01
Pages:
31 pages
Scope
This standard provides guidance for identifying and implementing customer satisfaction monitoring and measurement processes. This standard is applicable to organizations of all types, sizes, and those providing different products and services. This standard primarily focuses on the organization's external customers. Note: In this standard, the terms "product" and "service" refer to products and services that an organization intends to provide to customers or that customers require.
Development Information
Referenced Standards
Adopt standards
ISO 10004:2018
Related Standards
GB/T 13340-1991
Abolished
GB/T 13340-1991 Methods for determination and calculation of quality grading rate of products
GB/T 13341-1991
Abolished
GB/T 13341-1991 Methods for determination and accounting of quality failure rate
GB/T 19004.3-1994
Abolished
GB/T 19004.3-1994 Quality management and quality system elements—Part 3:Guidelines for processed materials
GB/T 19004.2-1994
Abolished
GB/T 19004.2-1994 Quality management and quality system element—Part 2:Guidelines for services
GB/T 19000.4-1995
Abolished