T/NKFA 011-2022 Active
T/NKFA 011-2022 Furniture after-sales service specification
Abstract
Scope: This document specifies the terms and definitions, service forms, service requirements, and service quality evaluation for furniture after-sales services. This document applies to furniture after-sales service activities and the preparation of related documents. Main technical content: Foreword 1 Scope 2 Normative reference documents 3 Terms and definitions 4 Service forms 5 Service requirements 5.1 General provisions 5.2 Delivery requirements 5.3 Installation requirements 5.4 Three-pack service requirements 5.5 Maintenance requirements 5.6 Care and maintenance 5.7 Follow-up visits 5.8 Complaint handling 6 Service quality evaluation Appendix A (informative) Furniture product installation quality acceptance form Appendix B (normative) Three-pack period and serious quality issues for furniture product after-sales services
General Product Information
| Document Type | Group standards |
|---|---|
| Standard Status | Active |
| Standard Code | T/NKFA 011-2022 |
| CCS | Furniture |
| ICS | Consumer services |
| Implement Date | 2022-09-01 |