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GB/T 45995-2025 Active
GB/T 45995-2025 Service excellence—Assessment models and methods for user experience
Abstract
This document, based on the Quality Service Pyramid Model, establishes the general principles of user experience evaluation models and methods, describes the evaluation model, indicator system, and evaluation methods, and provides suggestions for applying the model and methods.
This document is suitable for guiding various types of service organizations in determining and applying user experience evaluation models and methods.
General Product Information
| Document Type | National standards |
|---|---|
| Standard Status | Active |
| Standard Code | GB/T 45995-2025 |
| CCS | The relationship between supply and use |
| ICS | Integrated services |
| Implement Date | 2025-08-29 |
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