GB/T 45995-2025 Active National standards

GB/T 45995-2025 Service excellence—Assessment models and methods for user experience

Publish Date: 2025-08-29 Implement Date: 2025-08-29 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: GB/T 45995-2025

Standard Type: National standards

Standard Status: Active

is_force_gb: no

CCS Name: The relationship between supply and use

ICS Name: Integrated services

Publish Date: 2025-08-29

Implement Date: 2025-08-29

Pages: 24 pages

Scope

This document, based on the Quality Service Pyramid Model, establishes the general principles of user experience evaluation models and methods, describes the evaluation model, indicator system, and evaluation methods, and provides suggestions for applying the model and methods.
This document is suitable for guiding various types of service organizations in determining and applying user experience evaluation models and methods.