T/CALC 002-2023 Active

Scope: This standard specifies the basic requirements for humanistic care for outpatients, the humanistic quality and care responsibilities of staff, care environments and facilities, care processes and measures, and quality management. This standard applies to the practice of humanistic care for outpatients in hospitals at all levels and types. Other types of medical institutions can refer to and implement it accordingly. Main technical content: Effectively implementing humanistic care for outpatients is an important mission and responsibility for hospital managers and outpatient staff. Some hospitals are actively exploring measures for outpatient humanistic care, but due to the current lack of relevant management norms and standards for outpatient humanistic care, it has greatly affected the implementation and effectiveness of outpatient humanistic care in medical institutions. In response to national policies and social development needs, to improve the comprehensive service level of outpatient departments in medical institutions, enhance patients' medical experience, harmonize the doctor-patient relationship, and contribute to the construction of a healthy China and the development of the nursing profession, it is very necessary to establish a set of standards and norms that are scientific, practical, innovative, and practical. The Humanistic Nursing Professional Committee of the China Life Care Association organized experts in the fields of humanistic nursing and outpatient management to formulate the "Management Norms for Humanistic Care for Outpatients".