T/NTBCA 002-2024 Active

Main technical content: In order to improve the ways to help and solve the difficulties and problems that the elderly may encounter in the process of financial services, guide commercial banks to fulfill their relevant social responsibilities, and effectively enhance the availability and satisfaction of daily financial services for the elderly, it is necessary to update the "Nantong City Financial Services Elderly-Friendly Work Norms" (T/NTBCA 002-2022) as soon as possible to form coordinated and unified elderly financial service standards across the city. The technical content mainly includes: 1. Scope; 2. Normative reference documents; 3. Terms and definitions; 4. Organization and management; 5. Elderly-friendly transformation of business outlets; 6. Mobile payment services; 7. Business handling process; 8. Acceptance terminals; 9. Financial product services and supply; 10. Publicity and marketing; 11. Rights protection; 12. Evaluation and application of results