T/ZQCSH 087-2021 Active Group standards

T/ZQCSH 087-2021 Car 4S Store Customer Care Service Requirements

Publish Date: 2021-09-16 Implement Date: 2022-05-16 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: T/ZQCSH 087-2021

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: -

ICS Name: Consumer services

Publish Date: 2021-09-16

Implement Date: 2022-05-16

Scope

Main technical content: 1. Scope 2. Normative reference documents 3. Terms and definitions 4. Targets 5. Customer types 6. Care methods 7. General requirements 8. SMS care requirements 9. Festival care requirements 10. Birthday care requirements 11. Interactive requirements 12. Information management 13. Improvements

Development Information

Related Standards

GB/T 16766-1997 Replaced

GB/T 16766-1997 Basic terms of service in tourism

Publish Date: 1997-04-01

GB 5296.1-1997 Replaced

GB 5296.1-1997 Instructions for use of products of consumer interest—General principles

Publish Date: 1997-07-07

GB/T 18760-2002 Replaced

GB/T 18760-2002 Methods and requirements of after-sale services of consumer goods

Publish Date: 2002-06-20

GB/T 5296.6-2004 Replaced

GB/T 5296.6-2004 Instructions for use of products of consumer interest—Part 6:furniture

Publish Date: 2004-01-16

SB/T 10400-2006 Active

SB/T 10400-2006 Supermarket shopping environment

Publish Date: 2006-05-12

GB/T 5296.5-2006 Replaced

GB/T 5296.5-2006 Instructions for use of products of consumer interest—Part 5:Toys

Publish Date: 2006-07-11