T/GDLF 11-2023 Electronic commerce enterprise service evaluation specification
T/GDLF 11-2023 Electronic commerce enterprise service evaluation specification
Basic Information
Scope
Scope: This document stipulates the evaluation principles, evaluation content, evaluation methods, and evaluation procedures for e-commerce enterprises' services. This document is applicable to the evaluation of e-commerce enterprises and related service activities. Main technical content: This document mainly includes four aspects: evaluation principles, evaluation content, evaluation methods, and evaluation procedures. Among them, the evaluation principles include four principles: compliance with regulations, objectivity and fairness, reasonable application, and effectiveness; the evaluation content consists of service resources, service capabilities, service processes, and public welfare and honors as the overall framework; the evaluation methods include but are not limited to four methods; the evaluation procedures include four steps: evaluation preparation - determining the evaluation index system - monitoring, collecting, and validating data - forming the evaluation conclusion.