GB/T 16766-1997
Replaced
T/XCH T/XCH 101-2017
Active
Group standards
T/XCH T/XCH 101-2017 Service Quality Standards for Department Stores
T/XCH T/XCH 101-2017
Price:
$ 20.00
Basic Information
Standard Code:
T/XCH T/XCH 101-2017
Standard Type:
Group standards
Standard Status:
Active
is_force_gb:
no
CCS Name:
Economic and cultural
ICS Name:
Consumer services
Publish Date:
2017-09-01
Implement Date:
1970-01-01
Scope
Scope: This standard specifies the service quality in the operation of department stores, covering the basic requirements in the aspects of tangible display, service interaction, service support, service remediation, services for people with special needs, and internet-based service quality management, which affect customers' perception of the service quality of department stores. This standard applies to department stores within the administrative area of this city. Other traditional retail formats and emerging retail formats within the administrative area of this city may refer to and implement it accordingly; Main technical content: tangible display, service interaction, service support, service remediation, services for people with special needs, and internet-based service quality management, etc.
Development Information
Related Standards
GB 5296.1-1997
Replaced
GB 5296.1-1997 Instructions for use of products of consumer interest—General principles
GB/T 18760-2002
Replaced
GB/T 18760-2002 Methods and requirements of after-sale services of consumer goods
GB/T 5296.6-2004
Replaced
GB/T 5296.6-2004 Instructions for use of products of consumer interest—Part 6:furniture
SB/T 10400-2006
Active
SB/T 10400-2006 Supermarket shopping environment
GB/T 5296.5-2006
Replaced