GB/T 15971-1995
Replaced
SB/T 10962-2013
Active
Industry standards-Business
SB/T 10962-2013 Service quality evaluation system of commodity management enterprises
SB/T 10962-2013 Service quality evaluation system of commodity management enterprises
Basic Information
Standard Code:
SB/T 10962-2013
Standard Type:
Industry standards
Standard Status:
Active
is_force_gb:
no
CCS Name:
The relationship between supply and use
ICS Name:
Service
Publish Date:
2013-04-16
Implement Date:
2013-11-01
Pages:
11 pages
Scope
This standard specifies the terms and definitions of the service quality evaluation system for merchandise operation enterprises, as well as the evaluation requirements and other aspects.
This standard is applicable to commercial organizations (hereinafter referred to as "organizations") that provide goods and services to customers.
Development Information
Referenced Standards
Related Standards
GB/T 16429-1996
Active
GB/T 16429-1996 Determination of the minimum ignition temperature of dust cloud
GB/T 16767-1997
Replaced
GB/T 16767-1997 Safety and service quality in the amusement park
GB/T 20647.1-2006
Active
GB/T 20647.1-2006 Guideline for community service—Part 1:General
GB/T 20647.2-2006
Active
GB/T 20647.2-2006 Guidelines for community service—Part 2:Environment management
GB/T 20647.3-2006
Active