GB/T 16868-2009 Active National standards

GB/T 16868-2009 Commodity and service quality management specification

Publish Date: 2009-05-06 Implement Date: 2009-10-01 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

Basic Information

Standard Code: GB/T 16868-2009

Standard Type: National standards

Standard Status: Active

is_force_gb: no

CCS Name: Economic and cultural

ICS Name: Quality management and quality assurance

Publish Date: 2009-05-06

Implement Date: 2009-10-01

Pages: 14 pages

Scope

This standard specifies the relevant terms and definitions for the quality management of commodity business services, infrastructure requirements, document management requirements, quality management requirements, commodity management requirements, service quality control, and job requirements for employees.
This standard is applicable to enterprises and organizations engaged in various types of commodity business and services.

Development Information

Word Count: 22 Thousand words Pages: 14 pages

Replace the following standards

GB/T 16868-1997 Commodity quality management specification

Referenced Standards

GB 8978 GB/T 10001.1-2000 Public information graphical symbols for use on sign—Part 1:Common symbols GB/T 10001.1-2006 Public information graphical symbols for use on sign—Part 1:Common symbols GB/T 10001.1-2012 Public information graphical symbols—Part 1:General symbols GB/T 10001.1-2023 Public information graphical symbols—Part 1:General symbols GB 10070-1988 Standard of environmental vibration in urban area GB 12348-1990 Standard of noise at boundary of industrial enterprises GB/T 17093-1997 Hygienic standard for bacterial total in indoor air GB/T 17242-1998 Guidelines for complaints handling GB 17790-1999 Installation rule for room air-conditioner GB 17790-2008 Installation specifications for household and similar air-conditioning GB 18580-2001 Indoor decorating and refurbishing materials—Limit of formaldehyde emission of wood based panels and finishing products GB 18580-2017 Indoor decorating and refurbishing materials—Limit of formaldehyde emission of wood-based panels and finishing products GB 18584-2001 Indoor decorating and refurbishing materials—Limit of harmful substances of wood based furniture GB 18584-2024 Limit of harmful substances of furniture GB/T 18883-2002 Indoor air quality standard GB/T 18883-2022 Standards for indoor air quality SB/T 10401-2006 Evaluation criteria for after-sale services of goods SB/T 10409-2007 Criterion on measurement of satisfaction in commercial and service trade SB/T 10427-2007 Requirement of energy saving for air conditioning and refrigeration of the department store and hypermarket GB 50222-2017 Code for fire prevention indesign of interior decoration of buildings GB 50222-1995 Code for Fire Prevention in Design of Interior Decoration of Buildings GB 18580-2025 Decorating and refurbishing materials for interior use—Limit on formaldehyde emission of wood-based panels and their products SB/T 10409-2025 The standard for measuring customer satisfaction in the commercial service industry GB/T 17242-2025 Specification for complaints handling GB/T 17790-2025 Installation specifications for household and similar air-conditioner

Related Standards

GB/T 13339-1991 Abolished

GB/T 13339-1991 Guide to management of quality related costs

Publish Date: 1991-12-29

GB/T 13340-1991 Abolished

GB/T 13340-1991 Methods for determination and calculation of quality grading rate of products

Publish Date: 1991-12-29

GB/T 13341-1991 Abolished

GB/T 13341-1991 Methods for determination and accounting of quality failure rate

Publish Date: 1991-12-29

GB/T 19004.3-1994 Abolished

GB/T 19004.3-1994 Quality management and quality system elements—Part 3:Guidelines for processed materials

Publish Date: 1994-10-22

GB/T 19004.2-1994 Abolished

GB/T 19004.2-1994 Quality management and quality system element—Part 2:Guidelines for services

Publish Date: 1994-11-29

GB/T 19000.4-1995 Abolished

GB/T 19000.4-1995 Quality management and quality assurance standards—Part 4:Cuide to dependability programme management

Publish Date: 1995-11-14