GB/Z 18803-2002
Abolished
T/SHMHZQ 005-2022
Active
Group standards
T/SHMHZQ 005-2022 Customer service service management standard specification for supply chain platform
T/SHMHZQ 005-2022 Customer service service management standard specification for supply chain platform
Price:
$ 20.00
Basic Information
Standard Code:
T/SHMHZQ 005-2022
Standard Type:
Group standards
Standard Status:
Active
is_force_gb:
no
CCS Name:
-
ICS Name:
Comprehensive Application of Information Technology
Publish Date:
2022-06-08
Implement Date:
2022-06-08
Scope
Scope: This standard specifies the basic requirements, service content, service requirements, evaluation, and improvement for supply chain trading platforms, merchants, and customer service staff. This standard applies to supply chain trading platforms and the customer service provided by platform merchants; Main technical content: 5.5.1 Be responsible for customer service work; 5.5.2 Be responsible for answering customer inquiries and promoting order transactions; 5.5.3 Improve customer satisfaction, order conversion rates, and average order value through various means; 5.5.4 Be responsible for order processing, order inquiry, allocation, and after-sales service for customers; 5.5.5 Maintain daily promotional activities.
Development Information
Related Standards
GB/Z 18812-2002
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Abolished
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GA/T 462-2004
Active
GA/T 462-2004 Public order administration information system framework of functions
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Active
GA/T 463-2004 Public order administration information system basic & public functions
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Active