T/GAC 9-2024 Active Group standards

T/GAC 9-2024 Salesperson service specifications and evaluation for jewelry retail stores

Publish Date: 2024-07-01 Implement Date: 2024-07-01 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: T/GAC 9-2024

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: Other non-metallic minerals

ICS Name: Jewelry

Publish Date: 2024-07-01

Implement Date: 2024-07-01

Scope

Scope: This document specifies the general principles, basic requirements, and basic service process requirements for sales staff in jewelry stores; telephone answering; value-added services; services for people with special needs; service remedies; and methods for evaluating the professional skills of staff. This document is applicable to all types of jewelry retail stores. Main technical content: This document replaces T/GAC 9-2019, "Service Standards and Evaluation for Sales Staff in Jewelry Stores". Compared with T/GAC 9-2019, in addition to structural adjustments and editorial changes, the main technical changes are as follows: a) The method for evaluating the professional skills of staff has been added (see Chapter 11).