\nT/MSITISA 02-033-2024 Service Performance Measurement Guide for Modern Service Industries

Scope

Main technical content: Modern service industry is a service industry that relies mainly on modern science and technology, especially information network technology, and is based on new business models, service methods, and management methods. Accelerating the development of modern service industry has become a strategic focus of national development. Facing the trend of ecological aggregation of modern service industry and the new demand for service consumption upgrading, the service efficiency problems exposed by large-scale modern service systems have become a bottleneck restricting the high-quality development of China's modern service industry. However, the diversification of individual relationships and the increasing personalization of demands in modern service systems lead to a variety of service methods and a lack of unified service efficiency measurement standards. The high-quality development of modern service industry requires scientific measurement of service efficiency, and the basis of measurement is scientific service efficiency measurement standards. This document sets out the general principles and service efficiency categories for measuring modern service systems, provides measurement methods for individual service efficiency and system service efficiency, and guides the identification and determination of abnormal service efficiency through scientific calculation methods. In addition, this document also provides the framework and design requirements of the data collection, processing, and calculation platform system for service efficiency, and provides guidance for the display and application of service efficiency results.

Development Information

Related Standards