T/CPMI 017-2024 Industrial park property service standards

Scope

Scope: This document stipulates the basic requirements, service requirements, and evaluation and improvement requirements for property services in industrial parks. This document is applicable to property services provided by property service enterprises in industrial parks. Main technical content: 1. Scope 2. Normative reference documents 3. Terms and definitions 4. Basic requirements 4.1 Service organization 4.2 Staff 4.3 Service venues 4.4 System requirements 4.5 Communication management 4.6 Document management 4.7 Confidentiality management 4.8 Signage and information management 4.9 Management of professional property service providers 5. Service requirements 5.1 Customer service 5.2 Management of buildings and facilities 5.3 Order maintenance management 5.4 Environmental maintenance management 5.5 Extended services 6. Service evaluation and improvement 6.1 Service evaluation 6.2 Service improvement Appendix A (informative) Reference materials for property service management systems

Development Information

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