T/PYQGSX 003-2023 E-commerce sales service specifications for agricultural by-products
T/PYQGSX 003-2023 E-commerce sales service specifications for agricultural by-products
Basic Information
Scope
Scope: This document specifies the terms and definitions, requirements, online transaction services, customer services, and service evaluation and improvement for the e-commerce sales of agricultural and sideline products. This document is applicable to the e-commerce sales activities of characteristic and advantageous agricultural and sideline products in Panyu District. E-commerce sales activities of agricultural and sideline products in other regions can refer to and use this document for reference. Main technical content: 1. Terms and definitions 2. Requirements: including products, e-commerce operators, third-party e-commerce platforms, and logistics service providers. 3. Online transaction services: including information disclosure, order processing, shipping, and delivery. 4. Customer services: including consultation, return and exchange, and complaint handling and resolution. 5. Service evaluation and improvement