T/FYSYLFW 02-2020 Active Group standards

T/FYSYLFW 02-2020 Regulations for Handling Complaints Regarding Elderly Care Institutions

Publish Date: 2020-03-12 Implement Date: 2020-03-15 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: T/FYSYLFW 02-2020

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: Economic management

ICS Name: Other services

Publish Date: 2020-03-12

Implement Date: 2020-03-15

Scope

Scope: This standard specifies the terms and definitions, receiving departments, complaint content, complaint methods, complaint acceptance, complaint investigation, complaint handling, and records for the acceptance of complaints in elderly care institutions. This standard applies to the acceptance of complaints by elderly care institutions; Main technical content: terms and definitions, receiving departments, complaint content, complaint methods, complaint acceptance, complaint investigation, complaint handling, and records, etc.