GB/T 36464.3-2018 Active National standards

GB/T 36464.3-2018 Information technology—Intelligent speech interaction system—Part 3:Intelligent customer service

GB/T 36464.3-2018 Information technology—Intelligent speech interaction system—Part 3:Intelligent customer service

Publish Date: 2018-06-07 Implement Date: 2019-01-01 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

Basic Information

Standard Code: GB/T 36464.3-2018

Standard Type: National standards

Standard Status: Active

is_force_gb: no

CCS Name: Software engineering

ICS Name: Comprehensive Application of Information Technology

Publish Date: 2018-06-07

Implement Date: 2019-01-01

Pages: 16 pages

Scope

This part of GB/T 36464 specifies the terms and definitions, system framework, requirements, and testing methods for intelligent customer service voice interaction systems.
This part is applicable to the design, development, application, testing, and maintenance of intelligent voice interaction systems in the field of intelligent customer service and related business platforms.

Development Information

Word Count: 28 Thousand words Pages: 16 pages

Same series standard

GB/T 36464.2-2018 Information technology—Intelligent speech interaction system—Part 2:Intelligent home appliances GB/T 36464.4-2018 Information technology—Intelligent speech interaction system—Part 4:Mobile terminal GB/T 36464.5-2018 Information technology—Intelligent speech interaction system—Part 5:In-vehicle terminal

Referenced Standards

GB/T 21023-2007 General specification for Chinese speech recognition system GB/T 21024-2007 General specification for Chinese speech synthesis system GB/T 34145-2017 Specification of programming interface for Chinese speech synthesis internet service

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