T/SDAS 13-2017 Information Technology Service Operating and Maintenance Cost Measurement Specification
T/SDAS 13-2017 Information Technology Service Operating and Maintenance Cost Measurement Specification
Basic Information
Scope
Scope: This standard specifies the principles and basis for implementing cost measurement and management of information technology service operation and maintenance. This standard is applicable to all organizations that measure the cost of information technology service operation and maintenance, including but not limited to: a) Enterprises or institutions that wish to evaluate the cost of information technology service operation and maintenance; b) Demanders who intend to evaluate and select information technology service providers; c) Third-party agencies entrusted to evaluate the cost of information technology service operation and maintenance; d) Government-related management departments, investment and financing institutions, etc. that need to conduct on-site and post-event supervision and verification of the cost of information technology service operation and maintenance; e) Other demanders who need to measure the cost of information technology service operation and maintenance. Main technical content: Terms and definitions of information technology service operation and maintenance, general principles, types of operation and maintenance services, requirements of six sub-categories, cost management, and cost accounting.