GB/T 4352-1984
Replaced
GB/T 36686-2018
Active
National standards
GB/T 36686-2018 Specification for automobile after-sales service
GB/T 36686-2018 Specification for automobile after-sales service
Basic Information
Standard Code:
GB/T 36686-2018
Standard Type:
National standards
Standard Status:
Active
is_force_gb:
no
CCS Name:
Baseline standards and general methods
ICS Name:
Comprehensive Road Vehicles
Publish Date:
2018-09-17
Implement Date:
2019-04-01
Pages:
7 pages
Scope
This standard specifies the basic requirements for the service environment and personnel, service processes, and customer complaint handling in automotive after-sales services. This standard applies to the after-sales services of automotive service providers.
Development Information
Referenced Standards
GB 26877
GB/T 3730.1-2001 Motor vehicles and trailers—Types—Terms and definitions
GB/T 3730.1-2022 Terms and definitions of motor vehicles,trailers and combination vehicle—Part 1:Types
GB/T 19000-2000 Quality management systems—Fundamentals and vocabulary
GB/T 19000-2008 Quality management systems—Fundamentals and vocabulary
GB/T 19000-2016 Quality management systems—Fundamentals and vocabulary
GB/T 19000.2-1998 Quality management and quality assurance standards—Part 2:Generic guidelines for the application of GB/T 19001、GB/T 19002 and GB/T 19003
GB/T 19000.3-2001 Quality management and quality assurance standards—Part 3:Guidelines for the application of GB/T 19001-1994 to the development, supply, installation and maintenance of computer software
GB/T 19000.4-1995 Quality management and quality assurance standards—Part 4:Cuide to dependability programme management
Related Standards
GB/T 4353-1984
Replaced
GB/T 4353-1984 Fuel consumption for passenger vehicles in operation
GB/T 4971-1985
Replaced
GB/T 4971-1985 Terms and definitions—Automotive ride comfort
GB/T 5902-1986
Replaced
GB/T 5902-1986 Method of pulse input running test-Automobile ride comfort
GB/T 7031-1986
Replaced
GB/T 7031-1986 Vehicle vibration—Describing method for road surface irregularity
GB/T 918.1-1989
Abolished