T/BEMCA 003-2021 Active Group standards

T/BEMCA 003-2021 Complaint Management Service Competence Evaluation Specification

Publish Date: 2021-06-07 Implement Date: 2021-06-07 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: T/BEMCA 003-2021

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: Economic and cultural

ICS Name: The comprehensive organization and management of the company (enterprise)

Publish Date: 2021-06-07

Implement Date: 2021-06-07

Scope

Main technical content: The main technical content specifies the professional grade, competency elements, competency characteristics, evaluation and recognition, and continuing education requirements for enterprise complaint managers. It defines the complaint manager grades as junior complaint manager, intermediate complaint manager, and senior complaint manager. It stipulates the competency elements that each level of complaint manager should possess based on the management purposes and requirements of different professional positions. It prescribes the conditions and requirements for the application, recognition, and assessment of complaint manager professional grades. It also sets forth the requirements for training and continuing education hours.