T/ECPAIT 3-2023 Active Group standards

T/ECPAIT 3-2023 Cross-border e-commerce platform after-sales service specification

Publish Date: 2023-06-21 Implement Date: 2023-06-26 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: T/ECPAIT 3-2023

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: -

ICS Name: Trade, commercial activities, and marketing

Publish Date: 2023-06-21

Implement Date: 2023-06-26

Scope

Main technical content: This document stipulates the basic requirements for after-sales services on cross-border e-commerce platforms, including consultation services, warranty services, return and exchange services, refund services, complaint handling, dispute resolution, evaluation and improvement. This document is applicable to cross-border e-commerce platforms providing after-sales services