T/CCAGM 001-2022 Active Group standards

T/CCAGM 001-2022 All-channel retail referral service specification

Publish Date: 2022-06-16 Implement Date: 2022-07-16 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: T/CCAGM 001-2022

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: Integrated

ICS Name: Trade, commercial activities, and marketing

Publish Date: 2022-06-16

Implement Date: 2022-07-16

Pages: 9 pages

Scope

Scope: This document specifies the definitions of relevant terms and regulatory requirements for the guided shopping service in retail enterprises. This document applies to the guided shopping service work in retail enterprises. Main technical content: 1. Terms and definitions 2. Service standards 2.1 Pre-sales preparation 2.2 Customer contact 2.3 Transaction facilitation 2.4 Payment completion 2.5 After-sales service