T/DJPEC 0027-2023
T/DJPEC 0027-2023
Basic Information
Scope
Scope: This document specifies the terms and definitions of vending machines, resource allocation, requirements for after-sales service systems, product delivery requirements, and after-sales service processes, etc. This document is applicable to after-sales services for all types of vending machines. Main technical content: This standard references the specific requirements in Chapter 10 of GB 4706.1-2005 "Safety of Household and Similar Electrical Appliances - Part 1: General Requirements" and Chapters 16 and 17 of GB 4706.72-2008 "Safety of Household and Similar Electrical Appliances - Special Requirements for Commercial Vending Machines". This industry standard is unified, standardized, institutionalized, and actionable within the industry. Implementing after-sales services in accordance with the standard enhances customer experience and satisfaction. Market customers consistently report positive results, and the indicators set in the standard are advanced, reasonable, and scientific, ensuring normal market operation order and improving customer operation rates.