T/GZJZ 003-2022 Active Group standards

T/GZJZ 003-2022 Basic Requirements for Domestic Service Practitioners

T/GZJZ 003-2022

Publish Date: 2022-10-21 Implement Date: 2022-11-21 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: T/GZJZ 003-2022

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: -

ICS Name: The comprehensive organization and management of the company (enterprise)

Publish Date: 2022-10-21

Implement Date: 2022-11-21

Scope

Main technical content: 7.2.1 When providing services, staff should wear uniforms that are standardized and tidy, proactively present relevant certificates, communicate with consumers in Mandarin, and use polite and professional language. 7.2.2 Be honest, trustworthy, and responsible, providing home services in accordance with the service contract requirements. 7.2.3 Not solicit or accept consumers' personal belongings. During working hours or when the employer is present, do not answer or make calls unrelated to the service. Do not use the consumer's home phone without authorization. 7.2.4 Maintain good hygiene habits and ensure personal hygiene before providing services. 7.2.5 Master the basics of using household appliances and gas appliances, and properly handle emergencies during use. 7.2.6 Understand the classification, cleaning, and maintenance methods for items such as clothing, hats, and shoes made from different materials. 7.2.7 Master the basic methods of preparing family meals and use them correctly. 7.2.8 Master the different methods of using cleaning tools and materials, and be able to use them correctly. 7.2.9 Understand the physiological and psychological characteristics of the elderly and patients, and provide appropriate dietary, caregiving, and medical device support. 7.2.10 Understand the basic care needs of newborns, infants, and pregnant women, and provide nursing and care services. 7.2.11 Master the basic skills of pet care and provide care services for clients' pets. 7.2.12 Understand the basic knowledge of flower care and provide flower care services for clients. 7.2.13 Possess safety prevention capabilities and take emergency measures to avoid or reduce harm to clients' lives and property during emergencies. 7.2.14 During the service process, patiently and humbly accept consumers' opinions and suggestions. If issues involving personal respect or safety arise, suspend the service immediately and report them to the