GB/T 8567-1988
Replaced
T/CMSS 0006-2023
Active
Group standards
T/CMSS 0006-2023 Electricity Smart Customer Service Excellent Service Operations Guide
T/CMSS 0006-2023 Electricity Smart Customer Service Excellent Service Operations Guide
Price:
$ 20.00
Basic Information
Standard Code:
T/CMSS 0006-2023
Standard Type:
Group standards
Standard Status:
Active
is_force_gb:
no
CCS Name:
-
ICS Name:
Software development and system files
Publish Date:
2023-12-08
Implement Date:
2023-12-08
Scope
Main technical content: The standard provides guidelines for high-performance operation of intelligent customer service in the power industry, including the operational framework of intelligent customer service, service planning, the construction of an excellent service culture, capacity building, operational management, performance management, etc. It helps to standardize the construction of power customer service centers, guide the establishment of intelligent customer service management systems, promote the improvement of management efficiency, and play an important role in driving and guiding the development of power customer service centers
Development Information
Related Standards
GB/T 13400.1-1992
Replaced
GB/T 13400.1-1992 Terms used in network planning techniques
GB/T 13400.2-1992
Replaced
GB/T 13400.2-1992 General rule for representation on network planning techniques
GB/T 13400.3-1992
Replaced
GB/T 13400.3-1992 General program of network planning techniques used in project management
GB/T 13502-1992
Active
GB/T 13502-1992 Information processing—Program constructs and conventions for their representation
GB/T 14079-1993
Abolished