GB/T 3873-1983
Active
YD/T 6605-2025
Active
Industry standards-Postal and telecommunications
YD/T 6605-2025 Internet enterprise complaint handling service specification
YD/T 6605-2025 Internet enterprise complaint handling service specification
Basic Information
Standard Code:
YD/T 6605-2025
Standard Type:
Industry standards
Standard Status:
Active
is_force_gb:
no
CCS Name:
Baseline standards and general methods
ICS Name:
Telecommunications Integration
Publish Date:
2025-12-17
Implement Date:
2026-04-01
Publisher:
工业和信息化部
Technical Committee:
中国通信标准化协会
Scope
本文件规定了互联网企业投诉处理服务在投诉源头控制、资源配置、投诉方式与范围、投诉受理与分类、投诉处置、服务质量评价与改进等方面的要求 本文件适用于互联网企业开展投诉处理工作
Development Information
Drafting Units:
中国标准化研究院，百度在线网络技术（北京）有限公司，北京华品博睿网络技术有限公司，中国信息通信研究院，中国互联网协会，北京快手科技有限公司，上海识装信息科技有限公司，北京中互网来信息技术有限公司，北京值得买科技股份有限公司，上海蜜度科技股份有限公司，北京京东数智工业科技有限公司，北京新浪财经信息服务有限公司
Drafting Persons:
郑娟尔，王珊珊，王娜娜，刁子朋，侯非，王中一，石中金，张姗姗，沈婧，陈萌，落红卫，周幸窈，崔雨佳，张磊，宛严，高威、刘益东，赵鑫，丁德明，高军委，隋国栋，谷应鲲，刘新建
Related Standards
GB/T 4364-1984
Abolished
GB/T 4364-1984 Signs of operating directions of manual control mechanism of telecommunication equipments
GB/T 7400.10-1987
Replaced
GB/T 7400.10-1987 Broadcasting and television terminology Television broadcasting Equipment
GB/T 7400.1-1987
Replaced
GB/T 7400.1-1987 Broadcasting and television terminology General terms
GB/T 7400.12-1987
Replaced
GB/T 7400.12-1987 Broadcasting and television terminology Television broadcasting Test equipment and test techniques
GB/T 7400.2-1987
Replaced