YD/T 6605-2025 Active Industry standards-Postal and telecommunications

YD/T 6605-2025 Internet enterprise complaint handling service specification

Publish Date: 2025-12-17 Implement Date: 2026-04-01 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: YD/T 6605-2025

Standard Type: Industry standards

Standard Status: Active

is_force_gb: no

CCS Name: Baseline standards and general methods

ICS Name: Telecommunications Integration

Publish Date: 2025-12-17

Implement Date: 2026-04-01

Scope

This document stipulates the requirements for Internet companies' complaint handling services in terms of complaint source control, resource allocation, complaint methods and scope, complaint acceptance and classification, complaint handling, service quality evaluation and improvement, etc. This document is applicable to Internet companies in carrying out complaint handling work

Development Information

Related Standards

GB/T 3873-1983 Active

GB/T 3873-1983 General specifications for products packaging of communication equipments

Publish Date: 1983-10-06

GB/T 4364-1984 Abolished

GB/T 4364-1984 Signs of operating directions of manual control mechanism of telecommunication equipments

Publish Date: 1984-05-14

GB/T 7400.10-1987 Replaced

GB/T 7400.10-1987 Broadcasting and television terminology Television broadcasting Equipment

Publish Date: 1987-03-12

GB/T 7400.1-1987 Replaced

GB/T 7400.1-1987 Broadcasting and television terminology General terms

Publish Date: 1987-03-12

GB/T 7400.12-1987 Replaced

GB/T 7400.12-1987 Broadcasting and television terminology Television broadcasting Test equipment and test techniques

Publish Date: 1987-03-12

GB/T 7400.2-1987 Replaced

GB/T 7400.2-1987 Broadcasting and television terminology Radio broadcasting

Publish Date: 1987-03-12