GB/T 16784.1-1997
Replaced
GB/T 42185-2022
Active
National standards
GB/T 42185-2022 Service excellence—Principles and model
GB/T 42185-2022 Service excellence—Principles and model
Price:
$ 50.00
Basic Information
Standard Code:
GB/T 42185-2022
Standard Type:
National standards
Standard Status:
Active
is_force_gb:
no
CCS Name:
The relationship between supply and use
ICS Name:
Integrated services
Publish Date:
2022-12-30
Implement Date:
2022-12-30
Pages:
21 pages
Scope
This document defines the terminology, principles, and models of high-quality service, with the aim of achieving an exceptional customer experience and delivering services that sustainably impress customers. The focus of this document is not on basic customer service provision, but on high-quality service delivery.
This document is applicable to all organizations that provide services, such as commercial organizations, public service organizations, and non-profit organizations.
Development Information
Adopt standards
ISO 23592:2021
Related Standards
GB/T 16784.2-1998
Abolished
GB/T 16784.2-1998 After-sale service of industrial products—Part 2:Maintain
GB/T 17372-1998
Abolished
GB/T 17372-1998 Classification of grade of service trades—General rules
WB/T 1016-2002
Active
WB/T 1016-2002 Accept standard for wood flooring surface after installation
GB/T 19680-2005
Replaced
GB/T 19680-2005 Classification and evaluation indicators for logistics enterprises
GB/T 19682-2005
Active