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GB/T 42185-2022 Active
GB/T 42185-2022 Service excellence—Principles and model
Abstract
This document defines the terminology, principles, and models of high-quality service, with the aim of achieving an exceptional customer experience and delivering services that sustainably impress customers. The focus of this document is not on basic customer service provision, but on high-quality service delivery.
This document is applicable to all organizations that provide services, such as commercial organizations, public service organizations, and non-profit organizations.
General Product Information
| Document Type | National standards |
|---|---|
| Standard Status | Active |
| Standard Code | GB/T 42185-2022 |
| CCS | The relationship between supply and use |
| ICS | Integrated services |
| Implement Date | 2022-12-30 |
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