T/NMBX 0001-2024 Volkswagen Ski Coach Service Standards

Scope

Scope: This document stipulates the basic requirements, service content, grade classification and technical requirements, as well as personnel management for public ski instructors. This document applies to the service work of public ski instructors. Main technical content: 1. **Basic requirements for instructors**: - Emphasizes that instructors should hold nationally recognized qualification certificates, which are the foundation for ensuring teaching quality. - Requires instructors to possess solid professional theoretical knowledge, rich skiing skills and teaching experience, as well as basic safety knowledge and first aid skills to deal with various emergencies. - In terms of professional ethics, instructors are required to comply with laws and regulations and industry standards, respect students' differences and needs, be honest and trustworthy, maintain integrity, protect students' privacy, and establish a good professional image. - In terms of behavioral image, emphasis is placed on instructors' appearance, language expression, and teamwork abilities. They are required to wear uniforms, carry work badges, use standard Mandarin and civilized language, and set an example for students. 2. **Service content**: - In the preparation phase, instructors should develop personalized teaching plans based on students' needs and characteristics, evaluate teaching conditions, explain safety knowledge, prepare teaching equipment and venues, and ensure the smooth progress of teaching activities. - The teaching process includes opening introductions, safety knowledge explanations, warm-up activities, technical demonstrations and explanations, off-board practice, skiing practice, and summary feedback. Each phase has clear requirements and standards to ensure the systematicness and effectiveness of the teaching process. - Teaching requirements emphasize that instructors should complete teaching tasks within the specified time, use en

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