T/QLY 004-2021 Active Group standards

T/QLY 004-2021 Pai cuisine catering service specifications

Publish Date: 2021-12-24 Implement Date: 2021-12-27 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: T/QLY 004-2021

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: Economic and cultural

ICS Name: Food processing

Publish Date: 2021-12-24

Implement Date: 2021-12-27

Scope

Main Technical Content: 4. Pre-meal Service 4.1 Welcoming Guests 4.1.1 Maintain a dignified appearance and wear clean clothes. Stand at the side of the restaurant entrance, greeting guests with a smile. 4.1.2 When guests arrive, greet them with a smile and proactively approach them in Mandarin, using respectful language. For familiar customers or regulars, you may greet them by their surnames to show respect; for unfamiliar guests, address them as "Sir/Madam/Ma'am/Miss" etc. Ask about the number of guests, whether they have reservations, and if they are a group. Then take a half step back and gesture with your hand to invite them to take a seat. 4.2 Seating Guests 4.2.1 Walk 2-3 steps to the left of the guests, adjusting your pace according to their speed. 4.2.2 Guide guests to the most suitable seats based on their number. 4.3 Seating Guests 4.3.1 When guiding guests to the table, ask their preferences regarding the table orientation. After they indicate their approval, invite them to take a seat. 4.3.2 Pull out the chair and, when the guest sits down, gently press the back of the chair with your knee while simultaneously offering your assistance with your hands, ensuring they sit at a comfortable distance from the table (ideally 10-15 cm from their chest to the table). 4.4 Tea Service 4.4.1 Brewing tea: Prepare tea leaves in advance and steep them in a cup. When guests arrive, brew the tea to 80% fullness and serve them. 4.4.2 Serving tea: Hold the cup with both hands and place it gently on the table. Do not place it on the edge of the table. Place the handle in the guest's right hand and say, "Sir/Madam, please enjoy your tea." 4.5 Towels 4.5.1 Use small square towels and stand on the guest's right side. 4.5.2 Hold the towel-containing tray with your left hand and use a clamp to hand the towel to the guest with your right hand. 4.5.3 Use cold water to dampen towels in hot weather and hot water to dampen them in cold weather