T/STACAES 038-2024 Standards for Cleaning Services in Public Areas of Shopping Malls

Scope

Scope: This document stipulates the general requirements for cleaning services in public areas of shopping malls, as well as the operational service standards and quality requirements, evaluation, and improvement measures. This document applies to cleaning companies engaged in cleaning public areas of shopping malls (below 2 meters from the ground), and other areas can also refer to and use it for reference. Main technical content: 1. General requirements: including the requirements for cleaning companies, the requirements for management personnel and operators of cleaning companies, the requirements for cleaning equipment, tools, and materials, and the requirements for emergency service guarantees. 2. Operational service standards and quality requirements: including service categories (daily cleaning, regular cleaning, special cleaning), the content of various cleaning services, quality requirements, and inspection methods; it also proposes requirements for operation management and safety during operations. 3. It proposes requirements for service assessment and evaluation, customer satisfaction evaluation, and continuous improvement to enhance the quality of cleaning services.

Development Information

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