T/LDFS 001-2024 Credit complaint handling work specification

Scope

Scope: This document provides a standardized process for handling credit reporting complaints, offering guidance to complaint handlers and serving as a reference for data subjects. This document applies to institutions and staff involved in handling credit reporting complaints, as well as individuals, enterprises, and other entities submitting such complaints. Main technical content: The "Rules for Handling Credit Reporting Complaints" (hereinafter referred to as the "Rules") provide credit reporting management agencies with a standardized process for handling credit reporting complaints, offering guidance to complaint handlers and serving as a reference for data subjects. The Rules clarify the procedures required for credit reporting management agencies to handle complaints, explain and define professional terms related to credit reporting complaints, specify the materials and methods required for data subjects to file complaints and the scope of complaints, clarify the circumstances under which credit reporting management agencies accept or reject complaints, and outline the methods for fact verification after accepting complaints. The document also introduces the situations of suspension, termination, and consolidation of complaint processing, as well as requirements for complaint feedback. It also standardizes templates for complaint application forms, power of attorney letters, and response letters to credit reporting complaints.

Development Information

Related Standards