T/GDTAS 1.1-2021 Active Group standards

T/GDTAS 1.1-2021 Tourism Service Quality Evaluation Specification Part 1: General Rules

Publish Date: 2021-03-22 Implement Date: 2021-03-26 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: T/GDTAS 1.1-2021

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: Integrated

ICS Name: Entertainment, tourism

Publish Date: 2021-03-22

Implement Date: 2021-03-26

Scope

Scope: This document defines the evaluation principles, evaluation indicators, grades and logos, evaluation content, evaluation process, evaluation reports, and evaluation management for tourism service quality evaluation. This document is applicable to tourism service quality evaluation in the tourism service industry within Guangdong Province. Tourism service enterprises can refer to and use it when improving their tourism service quality. Main technical content: Foreword 1 Scope 2 Normative reference documents 3 Terms and definitions 4 Evaluation principles 4.1 Fairness 4.2 Independence 4.3 Objectivity 4.4 Comprehensiveness 5 Evaluation indicators 6 Grades and logos 7 Evaluation content 7.1 General principles 7.2 Tourism service resources 7.3 Tourism service process 7.4 Tourism service results 7.5 Sustainable development elements 8 Evaluation process 8.1 Basic process 8.2 Self-evaluation 8.3 Application 8.4 Acceptance 8.5 Organizing evaluation 8.6 Completing evaluation results 8.7 Public announcement 8.8 Public notice 9 Evaluation reports 10 Evaluation management 10.1 Evaluation agencies 10.2 Reviewers 10.3 Validity period 10.4 Supervision and management 10.5 Daily management Appendix A (Normative) Essential Elements and Indicator System for Tourism Service Quality Evaluation