T/RZLY 001-2021 Active Group standards

T/RZLY 001-2021 Rural homestay service etiquette standards

Publish Date: 2021-03-17 Implement Date: 2021-03-17 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: T/RZLY 001-2021

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: Standardized management and general provisions

ICS Name: Integrated services

Publish Date: 2021-03-17

Implement Date: 2021-03-17

Scope

Main technical content: 1. Scope 2. Normative reference documents 3. Terms and definitions 3.1 Homestay inn 4. Rural homestay service behavior guidelines 4.1 Professional ethics 4.2 First-contact responsibility 4.3 Punctual and full service 4.4 Customer-first priority 5. Professional image standards 5.1 Appearance standards 5.2 Dress code 5.3 Posture standards 6. Homestay service etiquette guidelines 6.1 Homestay butler service etiquette 6.2 Room service etiquette 6.3 Restaurant service etiquette 6.4 Polite farewells 6.5 Proper complaint handling 7. Facilities, equipment, and supplies 7.1 Rooms 7.2 Restaurants 8. References