T/AATSO 001-2020 Active Group standards

T/AATSO 001-2020 Customer service artificial intelligence trainer job requirements

Publish Date: 2020-11-12 Implement Date: 2020-11-26 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: T/AATSO 001-2020

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: Integrated

ICS Name: Integrated services

Publish Date: 2020-11-12

Implement Date: 2020-11-26

Scope

Scope: This document specifies the terms and definitions, basic requirements, level classification, and competency requirements for AI trainers in the customer service field. This document is applicable to the training and certification of AI trainers who engage in customer service work in fields such as finance, insurance, logistics, manufacturing, communications, government affairs, e-commerce, and catering, applying AI technologies such as ASR, TTS, and NLP; Main technical content: The basic requirements (professional ethics and basic qualities) for the profession of AI trainers, the level classification (from Level 5 to Level 1), and the corresponding competency requirements (basic requirements, business competence, practical competence, operational competence, and optimization competence).