GB/T 12707-1991
Abolished
RB/T 056-2020
Active
Industry standards-Certification and accreditation
RB/T 056-2020 Conformity assessment—Measurement methods and application guidelines of service quality
RB/T 056-2020 Conformity assessment—Measurement methods and application guidelines of service quality
Basic Information
Standard Code:
RB/T 056-2020
Standard Type:
Industry standards
Standard Status:
Active
is_force_gb:
no
CCS Name:
Standardized management and general provisions
ICS Name:
Product certification, institutional certification, and conformity assessment
Publish Date:
2020-08-26
Implement Date:
2020-12-01
Publisher:
国家认证认可监督管理委员会
Technical Committee:
国家认证认可监督管理委员会
Pages:
24 pages
Scope
本标准提供了服务质量测量的基本原则、测量方法、测量方法的选择与组合和测量过程的指南。
本标准适用于服务提供者自我评价，也适用于第二方和第三方对其服务质量评价指标的测量活动。
Development Information
Drafting Units:
中国质量认证中心、中国矿业大学(北京)、瑞思(天津)教育信息咨询有限公司、北京理工大学
Drafting Persons:
邓云峰、吴珊、梁吉娜、刘文文、郝素利、傅斌友、崔立新、梁丽娟、韩建军、张莉、孟维
Referenced Standards
Related Standards
GB/T 14237-1993
Abolished
GB/T 14237-1993 Manufacturer's declaration of export product conformity with standards
GB/T 14436-1993
Abolished
GB/T 14436-1993 General principles of industrial product guarantee documents
GB/T 15486-1995
Abolished
GB/T 15486-1995 Calibration and testing laboratory accreditation systems—General requirements for operation and recognition
GB/T 15483.1-1999
Replaced
GB/T 15483.1-1999 Proficiency testing by interlaboratory comparisons—Part 1:Development and operation of proficiency testing schemes
GB/T 15483.2-1999
Replaced