GB/T 15971-1995
Replaced
GB/T 36733-2018
Active
National standards
GB/T 36733-2018 Evaluation guideline for service quality
GB/T 36733-2018 Evaluation guideline for service quality
Basic Information
Standard Code:
GB/T 36733-2018
Standard Type:
National standards
Standard Status:
Active
is_force_gb:
no
CCS Name:
The relationship between supply and use
ICS Name:
Service
Publish Date:
2018-09-17
Implement Date:
2019-04-01
Pages:
8 pages
Scope
This standard specifies the principles, content, procedures, and methods for evaluating service quality. This standard is applicable to the evaluation of service organizations and related service activities.
Development Information
Referenced Standards
GB/T 19000-2016 Quality management systems—Fundamentals and vocabulary
GB/T 24620-2009 Development of service standards—Recommendations for addressing consumer issues
GB/T 24620-2022 Development of service standards—Recommendations for addressing consumer issues
GB/T 34417-2017 Specification for service information disclosure
Related Standards
GB/T 16429-1996
Active
GB/T 16429-1996 Determination of the minimum ignition temperature of dust cloud
GB/T 16767-1997
Replaced
GB/T 16767-1997 Safety and service quality in the amusement park
GB/T 20647.1-2006
Active
GB/T 20647.1-2006 Guideline for community service—Part 1:General
GB/T 20647.2-2006
Active
GB/T 20647.2-2006 Guidelines for community service—Part 2:Environment management
GB/T 20647.3-2006
Active